By accessing or using the AnswerNeo website (answerneo.com) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
AnswerNeo provides AI-powered phone assistant services for businesses. Our service answers incoming phone calls using artificial intelligence, captures caller information, handles common inquiries, schedules appointments, and delivers call summaries to subscribing businesses.
You agree to use AnswerNeo services only for lawful purposes. You may not use our services to: make or facilitate illegal communications, transmit harmful or malicious content, misrepresent your identity or affiliation, or interfere with the operation of our services.
If you subscribe to AnswerNeo services, you are responsible for maintaining the confidentiality of your account credentials, providing accurate business information for AI assistant configuration, and ensuring your use of captured call data complies with applicable privacy laws.
AnswerNeo's AI phone assistant is designed to handle routine business calls effectively, but it is not a substitute for human judgment in emergency situations, medical or legal advice, or complex negotiations. We recommend maintaining human backup for critical communications.
We strive to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability. We will make reasonable efforts to notify subscribers of planned downtime.
All content, branding, and technology on the AnswerNeo website and within our services are the property of AnswerNeo and its licensors. You may not copy, modify, distribute, or reverse-engineer any part of our services without prior written consent.
AnswerNeo and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to lost revenue from missed or mishandled calls, data loss, or business interruption.
You agree to indemnify and hold harmless AnswerNeo, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.
We reserve the right to suspend or terminate access to our services at any time for violation of these terms or for any other reason at our discretion. Upon termination, your right to use our services ceases immediately.
These Terms of Service are governed by the laws of the State of Ohio, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Cuyahoga County, Ohio.
We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the revised terms.
Questions about these Terms of Service? Contact us at:
Email: [email protected]
Website: answerneo.com